cgt33 Privacy Policy
This policy provides a detailed explanation of how your personal information is collected, used, stored, and kept safe.
Introduction and Table of Contents
cgt33 fully respects the privacy of users in Bangladesh. This privacy policy explains what information cgt33 (referred to below as "we", "us", or "the platform") collects from you (referred to below as "user" or "you") when you use the cgt33.cam website and its associated services, why and how that information is used, and what rights you have over your information. By using this platform, you are considered to have agreed to the terms of this policy.
Table of Contents
1. Scope and Definitions
This privacy policy applies to all services provided through the cgt33.cam website and any associated mobile or web applications. The key terms used in this policy are defined as follows:
- Personal Information: Any information that can directly or indirectly identify an individual — such as name, email address, mobile number, national ID number, or bank and mobile banking details.
- Services: All online casino, slots, sports betting, and other entertainment services available through the cgt33 platform.
- Processing: Any operation performed on information, such as collection, recording, organizing, storing, modifying, retrieving, consulting, using, disclosing, or deleting.
- Data Controller: The cgt33 platform, which determines the purposes and means of processing user information.
This policy works alongside cgt33's Terms and Conditions and Responsible Gaming Policy.
2. Types of Information Collected
cgt33 may collect the following types of information:
2.1 Identity Information
- Full name, date of birth, gender
- National Identity Card (NID) or passport number
- Current address and country
2.2 Contact Information
- Email address
- Mobile number (linked to a bKash, Nagad, Rocket, or Upay account)
2.3 Financial Information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (if bank transfer is used)
- Transaction history — records of deposits and withdrawals
2.4 Usage Information
- IP address, browser type, operating system
- Which pages were visited on the site and how long was spent on them
- Game play history, bet amounts, and results
- Login and logout times
2.5 KYC and Verification Information
- Scanned copies of documents uploaded for identity verification
- Selfie or liveness check photos (where applicable)
- Documents required for Anti-Money Laundering (AML) compliance
3. How Information Is Collected
We collect information through various methods:
- Direct Collection: When you fill in a registration form, update your account, submit KYC documents, or contact the support team.
- Automatic Collection: Browsing behavior and device information collected through cookies, web beacons, and log files.
- Transaction Processing: Confirmation information received from payment gateways when making a deposit or withdrawal.
- Third-Party Verification Services: Information received from identity verification or fraud prevention services.
4. Purposes for Using Information
cgt33 uses collected information for the following legitimate purposes:
- Account Management: To handle registration, verification, login, and account security.
- Service Delivery: To provide gaming services, process deposits and withdrawals, and issue bonuses.
- Legal Compliance: To meet Anti-Money Laundering (AML), KYC, and other applicable legal obligations.
- Fraud Prevention: To detect and prevent unauthorized transactions and suspicious activity.
- Customer Support: To provide support via 24/7 live chat and email, and to resolve complaints.
- Communications: To send important notices, policy updates, or transaction-related notifications.
- Service Improvement: To analyze user experience and improve the quality of the platform.
- Responsible Gaming: To identify problematic gaming patterns and take necessary protective measures.
5. Information Storage and Security
5.1 Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable legal obligations. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with regulatory authority guidelines.
5.2 Security Measures
cgt33 follows industry-leading standards to protect your information. The following technical and organizational measures are in place:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Encrypted Database: Sensitive information is stored in encrypted form.
- Access Controls: Only authorized personnel are permitted to access specific information.
- Regular Security Audits: Regular reviews are conducted to identify and address system vulnerabilities.
- Firewall and Intrusion Detection: Advanced firewall systems are maintained to prevent unauthorized access.
- Two-Factor Authentication (2FA): An additional security layer is available for account login.
Please note that no data transmission over the internet is completely risk-free. While we make every effort to ensure maximum protection, no system can be guaranteed to be 100% secure.
6. Sharing Information with Third Parties
cgt33 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment Processors: Information necessary to process transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as bank transfer services, is shared.
- Identity Verification Services: Necessary information may be shared with approved third-party identity verification services for KYC and AML compliance.
- Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum information necessary to operate specific games.
- Legal Authorities: Information may be provided to relevant authorities in response to court orders, investigations, or legitimate legal demands.
- Business Transfers: In the event of a company merger, acquisition, or asset sale, you will be notified in advance.
Appropriate privacy protection guarantees are obtained from the third parties with whom information is shared.
7. Cookie Policy
7.1 What Are Cookies?
A cookie is a small text file stored in your browser. cgt33.cam uses cookies to improve your browsing experience and ensure the site functions correctly.
7.2 Types of Cookies
- Essential Cookies: Required for the site's core functionality — maintaining login status and managing security tokens. These cannot be disabled.
- Functional Cookies: Help remember your preferences (language, interface settings).
- Analytical Cookies: Used to monitor site usage and improve the quality of services.
7.3 Cookie Controls
You can disable most cookies through your browser settings. However, doing so may prevent some features of the site from working correctly.
8. User Rights
cgt33 recognizes the following rights you have over your information:
- Right to Know: You can find out what information we hold about you, why we hold it, and how it is being used.
- Right to Correction: If the information we hold about you is incorrect or incomplete, you can request that it be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
- Right to Object to Processing: You can object to your information being processed for specific purposes.
- Right to Data Portability: You can receive your information in a standard, machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.
To exercise these rights, email us at [email protected]. We will generally respond to your request within 30 business days.
9. Protection of Minors
The cgt33 platform is for users aged 21 and over only. We do not knowingly collect personal information from minors. Age is confirmed through the information provided at registration and the KYC verification process.
If we have reason to believe a user is under 21, we will immediately suspend their account and take steps to delete the information collected. If you believe a minor has opened an account on our platform, please let us know at [email protected].
To learn more about responsible gaming, visit our Responsible Gaming page.
10. Changes to This Policy
cgt33 may update this privacy policy from time to time. Changes will be published on this page, and the "Last Updated" date at the top of the page will be revised. For significant changes, we may send a notification to your registered email address.
By continuing to use the platform after a policy change, you are considered to have accepted the new terms. We therefore recommend checking this page regularly.
This policy is consistent with the Terms and Conditions. Together, both documents form the legal basis of your relationship with cgt33.
11. Contact
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: Available 24/7 — start a live chat from any page on the site
- Website: cgt33.cam
For data protection requests, please include "Privacy Request" in the subject line of your email. Our team is able to provide support in Bengali and will handle your request as quickly as possible.